The Booking Process
So you’ve found the perfect experience for you… what happens next? Once you’ve chosen the dates you’d like to travel on using our availability calendar all you need to do is head over to the booking page and fill in your details where necessary on the enquiry form. We’ll get back to you as soon as possible, usually within 24 hours, answering any questions you may have and confirming availability for the experience over the dates you’ve enquired about. If that’s all good to go, we’ll hold your places for you and ask you to look into booking your return flights, for assistance we recommend you email firstname.lastname@example.org or call 020 7101 4061.
Once you’ve booked your flights please send us over the details via email including flight times, numbers and departure airports. We’ll then process your booking and send you an RBS payment link for the deposit or full balance depending on how soon you’re travelling. If your trip departs in less than 6 weeks we require full payment in order to guarantee your places on the experience, however if you are travelling in more than 6 weeks we will only take a 25% deposit at the time of booking. The outstanding balance is then taken 6 weeks before your departure date.
After your payment has been received we’ll send you confirmation of your booking along with a personalised trip itinerary, information pack and any other appropriate materials. All you need to do now is write the dates in your diary, prepare your packing list and look forward to your next adventure!